Cancellations, Return & Refunds

We have a "No questions asked return and refund policy" which entitles all our customers to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us. We are currently dealing with COD (Cash On Delivery). So Accepted product at your door step by you as a customer can't be returned. If the customer returns our product then money on product returns will be given to your PNF Mall wallet.

As a user, you may cancel an order placed by you before the order enters the “In route” stage. For any permitted cancellations, we will refund payments, if any, made by you under the relevant order within approximately  48-72 hours. 

Important information

Products can be returned or exchanged only if the original receipt is presented.


The refund or exchange shall be subject to inspection and in case it is not approved, then no refund & exchange shall be initiated.


The Product must be unused and in the same condition that you received it. It must also be in the original packaging.


The credit note cannot be exchanged or extended beyond the validity mentioned on it.


We may change our Return & Exchange policy from time to time.


The above policy is valid on all products except  gift cards, alcoholic beverages and perishable items having shelf life of less than 1 days.